Aroma Waves' Return Policy: We want you to be happy with our products however, sometimes things go wrong. If there is a problem with the order, i.e., an item is broken, or the wrong item is placed in your box, please EMAIL us immediately. We will, of course, make it right as quickly as possible at no cost to you. If upon receipt of your order you realize that you made a mistake in ordering, we will accept returns of UNOPENED products. You *must* first notify Aroma Waves of the problem with the order, prior to returning it.  NO RETURNS will be accepted or credited for any reason without prior authorization. Shipping and handling charges are never refundable. However, once a product has been opened, we are unable to resell it for reasons of quality control. Therefore, we are unable to accept returns of any opened products for any reason (except, as described above, in case of our error, with prior authorization.) *Unfortunately at no time can a custom blend be accepted for return. If for any reason you find it necessary to change or cancel an order, please call us (508)477-6626 within 24 hours of placing the order. After that time we may not be able to make any changes.  If your package has already been mailed, it will be subject to the return charges outlined above.  If the package has been packed and postage applied to the box,  you will be charged the S&H we have invested. Thank you!